Privacy policy

Privacy Policy

At DHANROVA, a brand owned and operated by S S TRADING COMPANY, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Full Name
  • Shipping and Billing Address
  • Email Address
  • Mobile Number
  • Order Details
  • Payment Status
  • IP Address and Device Information
  • Browser and Website Usage Data

We collect only the information necessary to provide our products and services.

2. How We Use Your Information

Your information may be used to:

  • Process and fulfill your orders.
  • Arrange shipping and delivery.
  • Provide customer support.
  • Send order confirmations and tracking updates.
  • Respond to enquiries and requests.
  • Improve our website, products, and services.
  • Prevent fraudulent transactions and maintain website security.
  • Comply with applicable legal and regulatory requirements.

3. Payment Security

We do not store your credit card, debit card, UPI PIN, CVV, or banking credentials on our servers.

All online payments are processed through secure, encrypted payment gateways that comply with applicable security standards.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with trusted service providers when necessary to operate our business, including:

  • Payment gateway providers
  • Courier and logistics partners
  • Technology and website service providers
  • Government authorities where required by law

These parties receive only the information necessary to perform their services.

5. Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality.
  • Remember your preferences.
  • Analyse website traffic.
  • Enhance your shopping experience.

You can manage or disable cookies through your browser settings, although some website features may not function properly.

6. Data Security

We use reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

While we strive to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.
  • Provide customer support.
  • Meet accounting, tax, and legal obligations.
  • Resolve disputes and enforce our policies.

8. Your Rights

Subject to applicable law, you may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Update your contact details.
  • Request deletion of your personal information where legally permissible.

Requests may be sent to our customer support email.

9. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of those third-party websites.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.

The latest version will always be available on this page.

11. Contact Us

If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact us:

DHANROVA
A brand owned and operated by S S TRADING COMPANY

Email: support@dhanrova.com

Phone: +91 78228 73918

Address:
S S TRADING COMPANY
Approach Road, Warud,
Maharashtra – 444906, India