Return & Refund Policy

At DHANROVA, we are committed to delivering products of the highest quality. As our products are natural wellness and personal care items, we maintain strict hygiene and quality standards. For the safety of all our customers, we do not accept returns or exchanges once an order has been delivered.

Returns & Refunds

• Orders cannot be cancelled once they have been dispatched.
• Due to the nature of our products, we do not accept returns or offer refunds for products that have been opened, used, or delivered in good condition.
• We encourage customers to review their order carefully before completing their purchase.

Damaged or Incorrect Products

If you receive:

• A damaged product,
• A leaking or defective product, or
• An incorrect item,

Please contact us within 24 hours of delivery by emailing support@dhanrova.com

To process your request, please provide:

• Your order number
• Clear photographs of the product and packaging
• A continuous, unedited unboxing video starting from the unopened shipping package until the product is fully unpacked

The unboxing video is mandatory for all damage or incorrect product claims. Claims submitted without an unboxing video may not be eligible for replacement.

Replacement Policy

After verifying your claim, if it is found that the product was damaged during transit or an incorrect item was shipped, we will provide a replacement at no additional cost. Refunds are generally not offered in such cases unless a replacement is unavailable.

Contact Us

For any questions regarding your order or this policy, please contact us at:

Email: support@dhanrova.com