Shipping Policy

Order Processing

All orders are processed and dispatched within 24–48 business hours from our warehouse after successful order confirmation and payment verification. Orders are not processed, shipped, or delivered on Sundays or public holidays.

In the event of a high volume of orders or unforeseen circumstances, processing times may be slightly extended. Customers will be notified of any significant delays.

Domestic Shipping (India)

We deliver across most locations in India. Standard delivery typically takes 4–7 business days from the date of dispatch, depending on the destination and courier service availability.

Once your order is shipped, you will receive a tracking link via email and/or SMS, allowing you to monitor the status of your shipment in real time.

International Shipping

We offer international shipping to selected countries. Delivery timelines generally range between 7–15 business days from the date of dispatch, depending on:

• Destination country

• Customs clearance procedures

• Local courier operations

• Regional regulations

Tracking information will be shared via email once the order has been dispatched.

Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country's authorities. These charges are not included in the product price or shipping fees and are the sole responsibility of the recipient.

Delivery Delays

While we strive to deliver all orders within the estimated timelines, delays may occasionally occur due to factors beyond our control, including but not limited to:

• Courier partner delays

• Adverse weather conditions

• Public holidays

• Natural disasters

• Government restrictions

• Customs inspections and clearance procedures

• Transportation disruptions

We appreciate your patience and understanding in such situations.

Address Accuracy & Customer Responsibility

Customers are responsible for providing complete and accurate shipping information, including:

• Full name

• Complete delivery address

• Correct postal/ZIP code

• Valid contact number

• Email address

We shall not be responsible for delays, failed deliveries, additional shipping charges, returned shipments, or loss of packages resulting from incorrect, incomplete, or inaccurate information provided by the customer.

If a shipment is returned due to an incorrect address or failed delivery attempt, additional reshipping charges may apply.

Non-Serviceable & Remote Locations

Some remote, rural, or restricted locations may require additional delivery time. In certain cases, delivery services may not be available for specific pin codes or regions.

If your location is deemed non-serviceable after order placement, our support team will contact you to discuss available alternatives or process a refund if necessary.

Damaged, Lost, or Missing Shipments

If you receive a damaged package or if your order appears to be lost during transit, please contact us within 48 hours of delivery or the expected delivery date.

To report a damaged shipment, please provide:

• Order number
• Photographs of the damaged product
• Photographs of the outer packaging (if applicable)

Our team will investigate the matter with the courier partner and provide an appropriate resolution in accordance with our Return & Refund Policy.

Shipment Tracking

Tracking details are automatically shared via email and/or SMS once your order has been dispatched. If you do not receive tracking information within the expected timeframe, please contact our customer support team.

Contact Information

For any shipping-related queries or assistance, please contact:

Email: support@dhanrova.com
Phone: +91-7822873918

Policy Consistency

This Shipping Policy should be read in conjunction with our Return & Refund Policy and Terms & Conditions. By placing an order on our website, you agree to the terms outlined in these policies.

Business Information

Company name, registered business address, GST details (if applicable), and other legal information are available elsewhere on the website as required by applicable laws and regulations.